Cancellation and Refunds

1. Cancellation Policy

You may cancel your subscription or service enrollment at any time. Cancellations can be requested through your account settings or by contacting our support team through our Contact Us page. For questions about our services, visit our home page.

2. Refund Eligibility

Refunds are processed based on the following criteria:

• Full Refund: Cancellations made within 7 days of initial purchase are eligible for a full refund, provided no substantial services have been utilized.
• Partial Refund: Cancellations made after 7 days but within 30 days may receive a prorated refund based on unused services.
• No Refund: Cancellations made after 30 days or after substantial service utilization may not be eligible for a refund.

3. Refund Processing Time

Approved refunds will be processed within 7-14 business days. The refund will be credited to the original payment method used for the purchase. Please note that processing times may vary depending on your bank or payment provider.

4. Subscription Cancellations

For recurring subscriptions:

• You can cancel your subscription at any time from your account settings
• Cancellation will take effect at the end of the current billing period
• You will continue to have access to services until the end of your paid period
• No refunds are provided for the current billing period unless specifically requested within the refund eligibility window

5. Class or Session Cancellations

Individual class or session cancellations:

• Classes canceled at least 24 hours in advance may be rescheduled without penalty
• Classes canceled less than 24 hours in advance may be subject to a cancellation fee
• No-shows without prior cancellation are not eligible for refunds or credits

6. Special Circumstances

We understand that exceptional circumstances may arise. In cases of medical emergencies, family emergencies, or other significant life events, please contact us to discuss your situation. We will review each case individually and work to find a fair solution.

7. Refund Request Process

To request a refund:

1. Contact our support team through our Contact Us page
2. Provide your account information and purchase details
3. State the reason for your refund request
4. Our team will review your request and respond within 48 hours
5. If approved, the refund will be processed as outlined in this policy

8. Non-Refundable Items

The following items are generally non-refundable:

• Completed one-on-one tutoring sessions
• Downloaded or accessed digital materials
• Services that have been substantially utilized
• Third-party service fees (if applicable)

9. Chargebacks

If you have concerns about a charge, we encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in immediate account suspension. We are committed to resolving all billing issues amicably.

10. Policy Changes

We reserve the right to modify this Cancellation and Refunds Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after policy changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about cancellations and refunds, please contact us through our Contact Us page. Our support team is available to assist you with any inquiries.

Frequently Asked Questions